dor_id: 43374
506.#.#.a: Público
590.#.#.d: si
510.0.#.a: Consejo Nacional de Ciencia y Tecnología (CONACyT), Sistema Regional de Información en Línea para Revistas Científicas de América Latina, el Caribe, España y Portugal (Latindex), Scientific Electronic Library Online (SciELO)
561.#.#.u: http://www.odonto.unam.mx/
561.#.#.a: Facultad de Odontología, UNAM
650.#.4.x: Medicina y Ciencias de la Salud
336.#.#.b: article
336.#.#.3: Artículo Técnico-Profesional
336.#.#.a: Artículo
351.#.#.6: http://revistas.unam.mx/index.php/rom
351.#.#.b: Revista Odontológica Mexicana
351.#.#.a: Artículos
harvesting_group: RevistasUNAM
270.1.#.p: Revistas UNAM. Dirección General de Publicaciones y Fomento Editorial, UNAM en revistas@unam.mx
590.#.#.c: Open Journal Systems (OJS)
270.#.#.d: MX
270.1.#.d: México
590.#.#.b: Concentrador
883.#.#.u: http://www.revistas.unam.mx/front/
883.#.#.a: Revistas UNAM
590.#.#.a: Coordinación de Difusión Cultural, UNAM
883.#.#.1: https://www.publicaciones.unam.mx/
883.#.#.q: Dirección General de Publicaciones y Fomento Editorial, UNAM
850.#.#.a: Universidad Nacional Autónoma de México
856.4.0.u: http://revistas.unam.mx/index.php/rom/article/view/65271/57198
100.1.#.a: Lucero Rodríguez, Rebeca; Castañón Herrera, Alberto; Helmes Gómez, Leticia; Sifuentes Valenzuela, María Cristina; López Ramírez, Edith; Vaillard Jiménez, Esther; Flores Yáñez, Consuelo
524.#.#.a: Lucero Rodríguez, Rebeca, et al. (2018). Adaptation and validation of an instrument with SERVQUAL methodology in teaching clinics and stomatological services. Revista Odontológica Mexicana; Vol 22, No 2 Ing, 2018. Recuperado de https://repositorio.unam.mx/contenidos/43374
245.1.0.a: Adaptation and validation of an instrument with SERVQUAL methodology in teaching clinics and stomatological services
502.#.#.c: Universidad Nacional Autónoma de México
561.1.#.a: Facultad de Odontología, UNAM
264.#.0.c: 2018
264.#.1.c: 2018-06-19
506.1.#.a: La titularidad de los derechos patrimoniales de esta obra pertenece a las instituciones editoras. Su uso se rige por una licencia Creative Commons BY-NC-ND 4.0 Internacional, https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode.es, fecha de asignación de la licencia 2018-06-19, para un uso diferente consultar al responsable jurídico del repositorio por medio de danyelacarmona@gmail.com
884.#.#.k: http://revistas.unam.mx/index.php/rom/article/view/65271
041.#.7.h: eng
520.3.#.a: Objective: Adaptation and validation of an instrument designed to evaluate quality in teaching clinics and stomatological services with SERVQUAL methodology. Material and methods: Descriptive, cross-sectional observational and prospective study validated with alpha Cronbach coeffi cient. Parasuraman, Zeithaml and Berry (P, Z and B) designed an instrument with SERVQUAL methodology; it was applied to a stratifi ed, randomized sample composed of 400 patients coming from teaching clinics and services of the Emeritum Autonomous University of Puebla (BUAP). For manufacture of said sample the following five dimensions proposed by authors were taken into account: tangibility, reliability, response capacity, security and empathy. Results: Instrument reported validity classifiable as excellent, according to an 0.967 alpha Cronbach value for the fi rst part of the instrument corresponding to «expectations», the second part corresponding to «perceptions» rated 0.923. Discussion: Derived from validation through factorial analysis and high indexes obtained with alpha Cronbach index, both parts of the instrument remained without changes. Conclusions: Within the sphere of health services there is a great number of instruments validated to identify the level of satisfaction, nevertheless, each instrument must identify and locate within the dimensions of the selected model processes conducted in services to be evaluated, in order to obtain objective results. Reliability, validity and applicability of the instrument met with aforementioned expectations.
773.1.#.t: Revista Odontológica Mexicana; Vol 22, No 2 Ing (2018)
022.#.#.a: ISSN: 1870-199X
264.#.1.b: Facultad de Odontología, UNAM
758.#.#.1: http://revistas.unam.mx/index.php/rom/index
handle: 00c7157c08363125
harvesting_date: 2019-02-06 00:00:00.0
856.#.0.q: application/pdf
last_modified: 2022-11-11 19:00:00
license_url: https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode.es
license_type: by-nc-nd
_deleted_conflicts: 2-40cd89ba765e66980e0ffd1cef7ab97c
No entro en nada
No entro en nada 2